Privacy Policy

1. Introduction

This Privacy Policy explains how nCheck ("we", "us", or "our") collects, uses, processes, and protects your personal information when you use our website, VPN, DNS, and related services. We are fully committed to safeguarding your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We process personal data based on the principles of data minimization. We only collect the bare minimum information required to establish and manage your account:

• Account Information: Name, Surname (if provided), and Email Address (used strictly for registration, account management, and critical support communications).
• Payment Information: Financial transactions are processed securely via independent, PCI-DSS compliant third-party payment gateways. nCheck does not store your credit card or bank account details on our systems.
• Website Connectivity: When you browse our landing website, minor technical cookies or standard server logs may temporarily process your IP address strictly to ensure website security and prevent DDoS attacks. This website data is entirely separate from our VPN infrastructure.

3. How We Use Your Information

Your account data is used exclusively to provision your active subscription, verify access permissions, and respond to technical support inquiries. We have a zero-monetization policy: we never sell, rent, trade, or share your personal information with third-party advertisers or external networks.

4. Infrastructure & Cross-Border Data Flows

To provide local high-speed routing, our infrastructure is hosted with reputable South African internet service and data center providers, including:

• Webway (South Africa)
• HostAfrica (South Africa)
• Axxess (South Africa)

All core processing nodes and dedicated virtual environments are physically situated within secure data centers located in Cape Town and Johannesburg.

5. Third-Party Operators

We restrict third-party service integration to essential operations only. This includes automated email delivery systems managed via secure business tools (such as Google / Workspace). These operators are bound by strict confidentiality clauses and data protection compliance frameworks aligned with POPIA.

6. Data Retention & Erasure

We retain your account details only for as long as your nCheck subscription remains active, or as mandated by South African operational laws (such as tax records for payment transactions). Users hold the absolute right to terminate their service and request the permanent deletion of their account profile at any time.

7. Your Rights Under POPIA

As a data subject in South Africa, you possess clear rights under POPIA regarding your personal information, including:

• The right to confirm if we hold your personal data and request a copy of it.
• The right to request the correction or updating of inaccurate or outdated information.
• The right to object to processing or request complete deletion of your account data.

If you believe your information has not been handled lawfully, you have the right to lodge a formal complaint with the South African Information Regulator.

8. Technical Security Measures

We deploy robust, modern security safeguards to prevent unauthorized access, alteration, loss, or disclosure of your account data. These measures include administrative access controls, secure endpoints, encrypted databases, and industry-standard transport security for user interfaces.

9. Acceptable Use & Legal Compliance

Our platform must not be used to conduct malicious cyber activities or violate applicable laws. Because our system does not store or maintain historical connection records or user web actions, we cannot provide logs regarding a user’s history under any circumstances. Network abuse handling is mitigated exclusively through real-time, stateless system blocks.

10. Policy Amendments

We reserve the right to update this Privacy Policy to reflect operational shifts or legal changes. Any material amendments will be indicated by adjusting the revision date at the top of this page.